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Congratulations to Monica Cardoso, who holds the title Communication Supervisor, recipient of the "Employee of the Month Award," for the month of March, 2016.
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The nomination was submitted by Sharon Swikehardt, from the Police Communications Division, which provided the following:
“I would like to nominate Training Supervisor Monica Cardoso for the Employee of the Month Award. Training Supervisor Monica Cardoso is an excellent candidate for the Employee of the Month Award. She is a motivated and innovative Supervisor who continuously strives to improve our current Communications Training Program. In October 2014, Supervisor Cardoso was assigned to the position of Communications Training Supervisor within the Coral Gables Police Communications Center. From the moment she started, she showed determination, focus and attention towards making sure that the training records were updated and accurate. She has used excellent judgment in decision making and getting things "rolling" with her current position.
Supervisor Cardoso has an immense amount of responsibilities and amongst them is overseeing the communications training program, the communications training operators and the communications trainees. She is also the main Terminal Agency Coordinator (TAC). This means that she is responsible for keeping up with policies and procedures and information that would be directly related to the operation of the teletype position and all of the systems maintained within. The teletype position is where officers or other authorized personnel query subjects, driver's licenses, license tags and more. Another system she is a liaison to is the DAVID System; a highly integral system containing information from the Department of Highway Safety and Motor Vehicles. She also plays an important role in attending meetings with other departments within the city, other agencies such as the Florida Department of Law Enforcement (FDLE) and several more. She recently dealt with Acc...
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