Title
Congratulations to Supervisor Monica Moreno, recipient of the City of Coral Gables “Operator of the Second Quarter Award,” for the months of April through June 2021.
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I respectfully request to nominate Supervisor Moreno for the Communications Operator of the 2nd Quarter in 2021.
Monica bas always been a dedicated employee who truly cares about the well-being and success of her co-workers and of the section overall. However, most recently, I have seen Monica step up in a way that is not only impacting her co-workers, but also her superiors, including myself.
With the increasing amount of stress affecting law enforcement in the country, as well as Communications Operators, Monica has gone out of her way to look up articles and webinars that operators can view to help de-stress and cope with any struggles as well as improve their overall wellbeing and mental health. Monica understand s and sees how difficult it can be to manage work, home life and now additional stressors due to the pandemic, and she wants to make a difference in helping her co-workers find the aid they may need. In addition to that, Monica reached out to Fire Department administration and is organizing a guest speaker for her next shift meeting to speak about critical incident stress debriefing as well as a peer support system. She has expressed great interest in making this program available to Communications Operators and has done extensive research on the topic. Furthermore, during Police Appreciation Week, Monica collaborated with other operators in creating over 263 goodie bags for CGPD and UMPD officers as a small token of appreciation and to let them know that they are supported. Monica and her co-workers visited roll calls and different sections within the Police Department and personally delivered these gifts.
Monica is incredibly thoughtful and kindhearted. She is always offering a kind word of support for her peers whenever she notices that someone is having a diffic...
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